FAQs

Search this page for the answer to your question. If you can't find it, contact us . We will do our best to respond as quickly as possible.

Payments and shipping

You do not need to register as a customer to complete a purchase at Petit Fox. You can do so as a "Guest".

You can pay for your order via MBWAY, Multibanco, Debit Card, Credit Card, Paypal or using store credit.

If you choose the Multibanco option, please note that your order will be placed on pending status and you will have 24 hours to make the payment. After this period, the order will be cancelled and the items will be available for purchase again.

We ship to DPD delivery points and to your home via CTT Expresso.

Mainland Portugal:

  • Delivery to collection point (2-3 days) - €3.95
  • Home delivery (2-3 days) – €4.95
  • Express home delivery (1-2 days) - €6.95

Portugal - Islands:

  • Delivery to DPD collection point - €8
  • Home delivery – €9

Europe Zone 1 (France, Germany, Belgium, Netherlands): €12

Europe Zone 2 (Luxembourg, Italy): €15

If you live near Ericeira or have a family member or friend who lives in the area, you can choose to collect your order free of charge directly from our headquarters. Collection times are on weekdays, between 10am and 1pm, by prior arrangement.

Please note that we are not a shipping company and cannot guarantee exact delivery dates. In order for us to prove that delivery of an order has been completed, we do not need to prove that you have received the order in person, but only that someone at the shipping address has signed the delivery slip. Please ensure that an authorised person is present at the address indicated to sign for and receive your order.

To use your Petit Fox credit you must be logged in to our online store.

At the time of finalizing your purchase, in the payment section, you can select the store credit option, applying it in full to the total value of your order.

Returns and Refunds

We make a point of ensuring that all the items we sell are in excellent condition so that our customers are always 100% satisfied with their purchase.

If you find that the items do not fit or are not exactly as expected, we are happy to accept returns, provided that:

  • Items must be returned to us in their original condition within 14 days of the date of receipt.
  • Items sold as "Never Used" or "New" must be returned with the tags intact and in a new, unworn and unwashed condition.

Simply go to your customer area at petitfox.pt, select the items you wish to return and indicate the reason for the return.

You will receive a packing slip* by email which you must stick into the package containing the items to be returned.

*The value of the packing slip (€3.95 for returns in mainland Portugal) will be deducted from the total refund.

Refunds will be made using the same payment method you used when placing the order. If payment was made by Multibanco, you must provide us with your IBAN for the bank transfer or choose another refund method.

Shipping costs for the original order are non-refundable.

The return postage of €3.95 (returns within mainland Portugal) will be deducted from the total amount of the refund.

Sale items cannot be returned.

Sell ​​to Petit Fox

We want to make it as easy as possible. Here are the steps to follow:

Make sure that the clothing meets our strict selection criteria;

Fill in the corresponding form (send by courrier or dropoff in Ericeira) which is located further down this page;

If you wish to ship your clothes to us, we will send you a shipping label* by email (for packages up to 5 kg) which you must print and attach to your package;

If you prefer to drop off at our offices, please wait for our confirmation email before dropping off.

*The shipping costs (€4.50) will be deducted from your quote.